Privacy Policy
This Privacy Policy explains how Alverzio Bank may collect, use, store and share personal information when you visit this website, contact us, apply for an account or use our banking services.
Information we may collect
Depending on how you interact with us, information may include your name, contact details, identity and application information, account and transaction information, messages you send us, and technical information such as device, browser, log and security data. We collect information you provide and information generated through your use of our services.
How we use information
We may use personal information to respond to enquiries, assess and administer applications, provide banking services, maintain customer records, process instructions, protect accounts, detect and investigate fraud, meet legal and regulatory obligations, resolve complaints, and improve our services. We use information only where we have a lawful basis to do so.
Cookies and similar technologies
This website may use essential cookies or similar technologies to operate pages, remember preferences, maintain security and support online services. If optional analytics or other non-essential technologies are used, information about those technologies and available choices should be provided through the relevant site controls.
When information may be shared
We may share information with service providers who support our operations, professional advisers, payment or correspondent institutions where needed to provide a service, and public authorities or regulators when required or permitted by law. We require service providers to handle information for authorized purposes and protect it appropriately.
Retention and security
We retain information for as long as it is needed for the purposes described in this policy, to maintain records, resolve disputes and meet applicable legal requirements. We use administrative, technical and organizational safeguards intended to protect personal information; no method of transmission or storage can be guaranteed to be completely secure.
Your privacy choices
Depending on the laws that apply to you, you may be able to request access to or correction or deletion of personal information, object to or restrict certain uses, or withdraw consent where processing is based on consent. We may need to verify your identity and may retain information where the law permits or requires it.
International processing and children
Information may be processed in locations where we or our service providers operate, subject to applicable safeguards. Our website and banking services are not directed to children unless a service expressly says otherwise; a parent or guardian should contact us if they believe a child has provided personal information inappropriately.
Changes and contact
We may update this policy when our services or legal requirements change. The current version will be published on this website. You can contact Alverzio Bank at [email protected] with questions about this notice.